Advanced Communication and Interpersonal Skills course
Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia
Description
Contents
Day One
Purchasing and the Organisation
- Purchasing and its contribution to the organisation
- The Supply Chain
- The influence of the External Environment
- Purchasing Organisations
- The Procurement Cycle
- Critical Supply Strategies
Day Two
Supplier Management
- Transforming the Supplier Relationship
- Supplier Evaluation Criteria
- Appropriate Supplier Methodologies
- Total Cost Approach
- How to be a Good Customer
- Shrinking the Supplier Base
Day Three
Communication and Change
- Communication techniques of verbal, non-verbal and written
- Methods of communication lead to more productive work and minimize stress
- Communication and interaction openness develops trust
- Identification of interpersonal interaction methods
- Recognizing response to and perceptions of change
- Analysing and preparing for the human reaction to change.
Day Four
Negotiation Techniques
- Avoiding Confrontational Negotiating
- Developing Active Listening Skills
- Negotiating with an Angry Person
- Power Closes that are used on the Buyer
- Understanding the other Negotiator’s Power
- Negotiation Tactics and Countermeasures
Day Five
Managing Procurement Talent
- Attract And Retain Supply Management Talent
- Supplier Measurement
- Trainer Rating
- Action Planning
- Price, Cost and Value
- Ways that Advanced Procurement can Improve Organisation’s Finances
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