Advanced Communication and Interpersonal Skills course

Advanced Communication and Interpersonal Skills course

Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia

Description

Contents

Day One

Purchasing and the Organisation

  • Purchasing and its contribution to the organisation
  • The Supply Chain
  • The influence of the External Environment
  • Purchasing Organisations
  • The Procurement Cycle
  • Critical Supply Strategies

Day Two

Supplier Management

  • Transforming the Supplier Relationship
  • Supplier Evaluation Criteria
  • Appropriate Supplier Methodologies
  • Total Cost Approach
  • How to be a Good Customer
  • Shrinking the Supplier Base

Day Three

Communication and Change

  • Communication techniques of verbal, non-verbal and written
  • Methods of communication lead to more productive work and minimize stress
  • Communication and interaction openness develops trust
  • Identification of interpersonal interaction methods
  • Recognizing response to and perceptions of change
  • Analysing and preparing for the human reaction to change.

Day Four

Negotiation Techniques

  • Avoiding Confrontational Negotiating
  • Developing Active Listening Skills
  • Negotiating with an Angry Person
  • Power Closes that are used on the Buyer
  • Understanding the other Negotiator’s Power
  • Negotiation Tactics and Countermeasures

Day Five

Managing Procurement Talent

  • Attract And Retain Supply Management Talent
  • Supplier Measurement
  • Trainer Rating
  • Action Planning
  • Price, Cost and Value
  • Ways that Advanced Procurement can Improve Organisation’s Finances

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Course Schedule

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