Communication Essentials
Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia
Description
contents
Day One
Self-Management and Emotional Intelligence
- Understanding the power of the subconscious in communication behaviours
- Understanding how we create habits and how to change to them
- What is emotional intelligence and how do we lose it?
- Understanding and overcoming the Ego
- Managing our emotions and feelings
- Calming down and reducing stressful reactions in communication
Day Two
Communication Basics: Knowing your communication style, listening and communicating assertively
- Different communication styles
- Assessing your communication style and effectiveness
- Improving communication effectiveness
- The role of beliefs in assertive communication
- Practicing assertiveness skills & active listening
- Using effective questioning for clearer communication
Day Three
Building influence: Building rapport, presenting yourself, using voice and body language effectively and utilizing technology
- Understanding the secrets of body language
- Making a good first impression
- Building rapport, building your network & influence others effectively
- How to make a presentation which people will remember
- Using visuals effectively and handling questions
- Mastering social media and avoiding blunders
Day Four
Overcoming Communication Challenges: Dealing with conflict, difficult people and running effective meetings
- Strategies for managing difficult behaviour
- The different personality styles & How to get along with any person
- Running effective meetings
- Consensus decision making in meetings
- Understanding the sources of conflict at work
- Conflict Management Styles
Day Five
Working with Others: Delegation, Team Work, Leadership and Coaching Skills
- Different styles of leadership
- Common leadership mistakes
- How to develop teamwork
- Motivational communication
- The Who, what, and how of effective delegation
- The delegation process & Coaching Skills
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