Continuous Innovation and Process Improvement

Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia

Description

Contents

Day One

Introduction to Continuous Innovation and Process Improvement

  • How change and learning occur
  • The competitive and strategic advantages of continuous improvement and innovation
  • Problem-solving vs. performance-improvement vs. innovation
  • Innovation and creativity
  • Sources of change in the external and internal environments
  • Deming continuous improvement cycle: Plan, Do, Check, Act

Day Two

The Plan stage: Problem analysis and targeted improvement and innovation

  • Approaches to problem identification and analysis: problem space definition, root-cause analysis, problem tree analysis
  • Incremental vs. radical change
  • Value chain analysis and process mapping
  • Opportunity search and idea generation for innovation
  • Brainstorming and idea mapping
  • Lateral thinking and creativity

Day Three

The Do stage: Developing and implementing changes and improvements

  • Goal setting and prioritization
  • Deliberate vs. experimental approaches
  • Formalizing trial and error methods for continuous improvement and innovation
  • Planning for implementation
  • Organizing for implementation
  • Test phases and pilot projects

Day Four

The Check stage: Evaluating initiatives and deciding on project continuation

  • Progress review structures and processes
  • Description and reporting of results
  • After-action review and lessons learned processes
  • Performance metrics and measurement
  • Evaluating and comparing results
  • Maintaining focus on objectives and outcomes

Day Five

The Act stage: Reacting, adjusting, and standardization 

  • Go/no go and resource decisions
  • Dealing with the unexpected and obstacles
  • Dealing with extreme failure or success
  • Standardization and full-scale rollout of improvements and innovations
  • Setting the example and leading the charge
  • Motivation and morale in a world of constant and never-ending change

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