Effective Complaint Handling for Front Liners & Managers

Electronic City Kota Kasablanka, RT.14/RW.5, Menteng Dalam, South Jakarta City, Jakarta 12870, Indonesia

Description

Problem Solving & Decision Making

Essentials Tools For Front Liners & Managers in Effectively Handling Complaints

Front liners are the face of an organisation. They are the first persons deal with customers, and they also are the first people who deal with complaints. Similarly, managers are also the same. Managers are expected to understand their subordinates’ needs and understand their challenges in order to keep the team motivated.

This program will equip the participants to recognise types of customers and to understand how to deal with several scenarios of complaint. Participants will learn how to deal and manage the situation to the best interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.

This training program is specifically designed to equip you with ways to evaluate your career, and facilitate you to develop the motivation to be progressive person who actively contributes in creating positive vibe at the workplace. This training program also designed to help you identify and manage demotivating issues as part of your challenges to stay positive and to continuously drive your best self-actualisation for your career advancement.

Duration: 2 Days

Workshop Objective

  • Introduction to customers/clients, and understanding the types of customer/clients
  • Understanding the body language when dealing with customer/clients’ complaints
  • Handling complaint effectively
  • Dealing with Stress (Stress Therapy) and Emotional Healing to maintain Self-Motivation as front-liners & managers
  • Formulating the evaluation and work plan

Who Should Attend

Professionals who are the front-liners of organisations, and managers who are in customer service areas, as well as any professionals who deals with external or internal customers in their day-to-day assignments.

Together, we can achieve the results you want.

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sanu
HarveySterling Indonesia
Training Services

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