IT Infrastructure Library (ITIL®) 2011 Foundation Workshop

Name: IT Infrastructure Library (ITIL®) 2011 Foundation Workshop
Location: Greenbelt Mansion, Perea, Legazpi Village, Makati, Metro Manila, Philippines

Greenbelt Mansion, Perea, Legazpi Village, Makati, Metro Manila, Philippines

Description

Course Description

The ITIL® 2011 Foundation course is the entry-level certification course for IT Service Management Best Practices based on ITIL® 2011 (version 3). Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL® 2011. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation Experience.

COURSE DETAILS :

DATE : February 8-10 , 2022, March 15-17 , 2022, April 28-30, 2022, May 17-19, 2022, June 2-4 , 2022,

DURATION: 24 Hours (3 Days)

Course Objectives

Attendance on this course will enable participants to:

Understand the main processes, relationships, benefits and challenges of ITIL® 2011
Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL® 2011
Understand how these processes contribute to making an IT organization manageable
Learn the most important ITIL® 2011 definitions
Gain access to a standardized vocabulary
Preparation for the ITIL® 2011 Foundation examination

Course Features

Instructor – led discussion
Workshop

Who Should Attend

This course is suitable for all levels of IT Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).

REGISTER FOR THE COURSE