IT Infrastructure Library (ITIL®) 2011 Foundation Workshop

Greenbelt Mansion, Perea, Legazpi Village, Makati, Metro Manila, Philippines


Course Description

The ITIL® 2011 Foundation course is the entry-level certification course for IT Service Management Best Practices based on ITIL® 2011 (version 3). Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL® 2011. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation Experience.


DATE  : February 8-10 , 2022, March 15-17 , 2022, April 28-30, 2022, May 17-19, 2022, June 2-4 , 2022,

DURATION: 24 Hours (3 Days)

Course Objectives

Attendance on this course will enable participants to:

  • Understand the main processes, relationships, benefits and challenges of ITIL® 2011

  • Gain insight into the holistic Service Lifecycle approach that forms the core of  ITIL® 2011

  • Understand how these processes contribute to making an IT organization manageable

  • Learn the most important ITIL® 2011 definitions

  • Gain access to a standardized vocabulary

  • Preparation for the ITIL® 2011 Foundation examination

Course Features
  • Instructor – led discussion

  • Workshop

Who Should Attend

  • This course is suitable for all levels of IT Staff.

  • It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

  • It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.

  • This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).


Course Schedule

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