IT Service Management course
Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia
Description
The Content:
Day one:
- Welcome/Introductions
- Introduction to IT Service Management as a Practice
- The Service Lifecycle and Basic Concepts
- Service Strategy
- Financial Management
- Demand Management
- Service Portfolio Management
Day two:
- Review of Day 1
- Service Design
- Service Level Management
- Service Catalogue Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
Day Three:
- Review of Day 2
- Service Transition
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Knowledge Management
- Service Operation
- Operational Functions:
- The Service Desk
- Technical Management
- Applications Management
- Operations Management
- Operations Control
- Facilities Management
Day Four:
- Review of Day 3
- Service Operations continued
- Operational Processes
- Incident Management
- Problem Management
- Event Management
- Access Management
- Request Fulfilment Management
Day Five:
- Review Day 4
- Continual Service Improvement
- Technology, Tools and Architecture
- Programme administration
- Programme Closure
REGISTER FOR THE COURSE.
Course Schedule
Map Get Direction
Book your course now
EnquiryYour enquiry submitted successfully
Enquiry Submission failed
Please enter input field(s)
Tags
Claim this course
To manage this course details kindly claim this course.
Other Courses you may be interested in
May you like Courses
-
Selling Ice to an Eskimo
Offline -
The Management Essentials course
Offline
Please enter input field