Key Performance Indicators and Optimisation
Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia
Description
Contents
Day One
Understanding the current situation and the need for change
- The need for performance measurement
- Current methods of measurement and common failings
- Linking Strategy to Action
- Defining Critical Success Factors
- Excel: Scorecard and Dashboard chart types and variations
- Discussion of specific performance metrics – financial perspective
Day Two
Driving the Mission statement/aims into the organisation through Success Factors
- The organisational perspectives
- Characteristics of Key Performance Indicators
- Foundations for successful management: The Best Practice Model
- Performance indicators, KPIs, results indicators, KRIs
- Excel: Textual dashboards and in-cell charts
- Discussion of specific performance metrics – process perspective
Day Three
Planning to implement performance measurement
- How to develop and standardise Performance Metrics
- The 6 phase model for implementing a successful Performance Measurement System:
- Implementation Phase 1: Gaining management commitment and selecting a winning team
- Implementation Phase 2: Planning for success
- Excel: Working with dynamic data
- Discussion of specific performance metrics – client perspective
Day Four
Developing and Implementing Success Factors and Performance Measurements
- Identifying and managing human factors in performance measurement
- Implementation Phase 3: Clarifying the success factors and measurements
- Implementation Phase 4: Implementing the system company-wide
- Implementation Phase 5: Finalising the metrics and developing a reporting structure
- Excel: Putting together Dashboards and Scorecards
- Discussion of specific performance metrics – learning and growth perspective
Day Five
Post Implementation: Maintenance and Embedding the Performance Measurement System
- Implementation Phase 6: Maintenance and embedding the system
- Implementation lessons
- Individual plans, presentations and commitment to action
- Excel: Advanced features and skills for Dashboards and Scorecards
- Review and wrap up
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