Key Performance Indicators and Optimisation
Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia
Description
Contents
Day One
Understanding the current situation and the need for change
- The need for performance measurement
- Current methods of measurement and common failings
- Linking Strategy to Action
- Defining Critical Success Factors
- Excel: Scorecard and Dashboard chart types and variations
- Discussion of specific performance metrics – financial perspective
Day Two
Driving the Mission statement/aims into the organisation through Success Factors
- The organisational perspectives
- Characteristics of Key Performance Indicators
- Foundations for successful management: The Best Practice Model
- Performance indicators, KPIs, results indicators, KRIs
- Excel: Textual dashboards and in-cell charts
- Discussion of specific performance metrics – process perspective
Day Three
Planning to implement performance measurement
- How to develop and standardise Performance Metrics
- The 6 phase model for implementing a successful Performance Measurement System:
- Implementation Phase 1: Gaining management commitment and selecting a winning team
- Implementation Phase 2: Planning for success
- Excel: Working with dynamic data
- Discussion of specific performance metrics – client perspective
Day Four
Developing and Implementing Success Factors and Performance Measurements
- Identifying and managing human factors in performance measurement
- Implementation Phase 3: Clarifying the success factors and measurements
- Implementation Phase 4: Implementing the system company-wide
- Implementation Phase 5: Finalising the metrics and developing a reporting structure
- Excel: Putting together Dashboards and Scorecards
- Discussion of specific performance metrics – learning and growth perspective
Day Five
Post Implementation: Maintenance and Embedding the Performance Measurement System
- Implementation Phase 6: Maintenance and embedding the system
- Implementation lessons
- Individual plans, presentations and commitment to action
- Excel: Advanced features and skills for Dashboards and Scorecards
- Review and wrap up
REGISTER FOR THE COURSE.
Course Schedule
Map Get Direction
Book your course now
EnquiryYour enquiry submitted successfully
Enquiry Submission failed
Please enter input field(s)
Tags
Claim this course
To manage this course details kindly claim this course.
Other Courses you may be interested in
May you like Courses
-
Selling Ice to an Eskimo
Offline -
The Management Essentials course
Offline
Please enter input field