Key Performance Indicators and Optimisation

Radisson Blu Bali Uluwatu, Bali Uluwatu, Jalan Pemutih, Pecatu, Bali, Indonesia

Description

Contents

Day One

Understanding the current situation and the need for change

  • The need for performance measurement
  • Current methods of measurement and common failings
  • Linking Strategy to Action
  • Defining Critical Success Factors
  • Excel: Scorecard and Dashboard chart types and variations
  • Discussion of specific performance metrics – financial perspective

Day Two

Driving the Mission statement/aims into the organisation through Success Factors

  • The organisational perspectives
  • Characteristics of Key Performance Indicators
  • Foundations for successful management: The Best Practice Model
  • Performance indicators, KPIs, results indicators, KRIs
  • Excel: Textual dashboards and in-cell charts
  • Discussion of specific performance metrics – process perspective

Day Three

Planning to implement performance measurement

  • How to develop and standardise Performance Metrics
  • The 6 phase model for implementing a successful Performance Measurement System:
  • Implementation Phase 1: Gaining management commitment and selecting a winning team
  • Implementation Phase 2: Planning for success
  • Excel: Working with dynamic data
  • Discussion of specific performance metrics – client perspective

Day Four

Developing and Implementing Success Factors and Performance Measurements

  • Identifying and managing human factors in performance measurement
  • Implementation Phase 3: Clarifying the success factors and measurements
  • Implementation Phase 4: Implementing the system company-wide
  • Implementation Phase 5: Finalising the metrics and developing a reporting structure
  • Excel: Putting together Dashboards and Scorecards
  • Discussion of specific performance metrics – learning and growth perspective

Day Five

Post Implementation: Maintenance and Embedding the Performance Measurement System

  • Implementation Phase 6: Maintenance and embedding the system
  • Implementation lessons
  • Individual plans, presentations and commitment to action
  • Excel: Advanced features and skills for Dashboards and Scorecards
  • Review and wrap up

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