Managing and Leading in a Multi – Cultural Workplace

Jalan Conlay, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia



This course aims to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multi-cultural workplace; and finally to become more self-aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. This is a vital course for any manager or leader working in a multi-cultural workplace.

This course will feature:

  • Develop your multi-cultural leadership & management skills in a fun & informative learning environment
  • Discover best-practice in diversity management & multi-cultural communication
  • Appreciate current business issues related to managing & leading in a multi-cultural workplace
  • Strategies for improving your cross-cultural communication
  • Ways to ensure success and limit failure with international assignments.


  • CODE MNG121
  • TIME    08:00 AM – 11:15 AM
  • DATE    Jan 9 2022 – Jan 13 2022
  • PLACE  Kuala Lumpur , Jalan Conlay Kuala Lumpur


By the end of this course, participants will be able to:

  • List Hofstede’s five value dimensions
  • Explain the meaning of each of the five value dimensions
  • Illustrate examples of stereotypes and stereotyping
  • Differentiate between transformational & transactional management
  • Formulate a business case for cultural diversity in their workplace


Day One

The Meaning of Culture

  • Our world today – the importance of demographics
  • What is culture?
  • Dimensions of culture
  • Hofstede’s five value dimensions
  • Understanding globalisation
  • Workplace and organisational culture

Day Two

The Psychology of Culture

  • Understanding personality
  • Stereotypes and stereotyping
  • Motivation and culture
  • Multi-cultural communication
  • Body-language and culture
  • Multi-cultural negotiation

Day Three

Leadership & Management

  • Theories of leadership & management
  • Transformational & transactional management
  • Developing a global mindset
  • Culture and strategy
  • Managing in multi-national companies
  • Multi-cultural teams and teamwork

Day Four

Managing diverse employees in a multi-cultural workplace

  • The business case for cultural diversity
  • Managerial roles in diversity
  • Discovering cultural advantage
  • Diversity and teams
  • Nationalisation programmes
  • Providing feedback and performance appraisal in a multi-cultural workplace

Day Five

Current issues in international business

  • International assignments and global career development
  • Culture shock and global working
  • International Human Resource issues
  • Culture and decision-making
  • Personal action planning


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