The Effective Supervisor course [Management and Leadership]

The Effective Supervisor course [Management and Leadership]

Jalan Conlay, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Description

Introduction

This exciting and interactive course examines the differences between ‘high’ and ‘low’ impact Supervisors/Team Leaders. It explores the skills and attitudes that make the difference between ‘great’ performers and ‘ordinary’ ones and provides participants with the opportunity to measure themselves against a model of excellence and develop the skills they need to enhance their impact. This is essential since Effective Supervisors/team Leaders have a high impact on their teams and all those with whom they work.

This course will feature:

  • An ‘experience-based’ model of supervisory excellence
  • An opportunity to take stock of current approaches and working practices
  • Exchanging ideas and perspectives with supervisors from a range of other organisations
  • Honing and developing new skills
  • Developing an action-based strategy to enhance impact on the team and the organization

COURSE DETAILS

CODE MNG157

FEES PER PERSON  4250 GBP + VAT

DATE   

Jan 16 2022 – Jan 20 2022

Jan 23 2022 – Jan 27 2022

TIME    08:00 AM – 11:15 AM

VENUE   Kuala Lumpur , Jalan Conlay Kuala Lumpur

Objectives

By the end of this course, participants will be able to:

  • Understand their roles and the nature of high impact supervisory skills
  • Develop a strategy to enhance the effectiveness of their teams
  • Develop a strategy to support and develop the performance of each team member
  • Review their personal working practices and supervisory style
  • Explore the nature of organisational change and their role in it

Contents

Day One

Course Introduction / The Supervisor’s Role

  • Making an impact: what makes a great supervisor
  • Roles, behaviours skills and attitudes
  • Understanding the organisation
  • Managing relationships
  • Influencing skills

Day Two

Delegation & Supervisory Style/ Team-working & Leadership

  • Delegating tasks and responsibilities
  • Supervisory & leadership style
  • Concept of empowerment
  • Group dynamics and team formation
  • Team roles and developing a super team
  • Problem solving & decision making

Day Three

Managing People & Performance

  • Dimensions of performance
  • Practical motivation
  • Appraisal – making it work for you and your team
  • Coaching and developing staff
  • Skills of on-job-training
  • Assertiveness and dealing with difficult people situations

Day Four

Managing People & Performance: Personal Effectiveness

  • Criticism skills
  • Discipline
  • Making time for self and others
  • Planning & priority setting
  • Interruptions & accessibility

Day Five

Improving Communication, Managing Change & Action Planning

  • Overcoming the barriers and pitfalls in communication
  • Understanding change
  • Continuous improvement and the high impact supervisor’s role
  • Creativity and implementing change
  • Making a case and influencing skills

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